RNS Products Canada ships all orders within 24 to 48 hours (business days). Special orders or items that are not in stock may require additional shipping time, to an average of 7 to 14 business days. All special orders are subject to a 100% deposit and are non-cancellable and non-returnable. Special orders and items that are not in stock are displayed online. If you would like to confirm inventory before placing your order, please contact Customer Care at, or by calling 1-866-775-1919.

All amounts displayed online and all shipping and/or handling charges are displayed and charged in CAD funds.

Once your order is placed, you will receive an order confirmation email. As well, once your order has shipped, you will receive an email with your individual tracking number in order to monitor your order from our shipping partners.

RNS Products Canada will endeavour in good faith to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of RNS Products Canada. Please contact RNS Products Canada to inquire about orders with more specific shipping requirements.

RNS Products Canada reserves the right to select its carrier of choice for all shipments and makes use of Canada Post, and other common commercial couriers.

All orders are shipped F.O.B. point of shipment and risk of loss will transfer from to Buyer upon tender of products to Buyer, Buyer’s representative or applicable common carrier. Accordingly, RNS Products Canada is not responsible for any loss or damage to orders during transit. In the event of damage caused by carrier, please retain any damaged cartons or other packaging for carrier inspection.

Buyer shall examine all products upon receipt. All claims for damage, shortage, errors in shipment or improper delivery must be made within 24 hours of delivery after which date Buyer will be deemed to have irrevocably accepted the products, if not previously accepted, and will have no right to reject the products or to revoke acceptance. You must provide your delivery tag/waybill number, packing slip number and account number to RNS Products Canada Customer Care at 1-866-775-1919 or


RNS Products Canada offers a No Hassle return policy. You may return any product purchased except electrical products or special orders within 7 days of receiving your order. All returned products must be in new condition, suitable for resale in its undamaged original packaging and with all original parts; and shall not have been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged in any way. Some returns may be subject to a 20% re-stocking fee, unless otherwise agreed to by RNS Products Canada. Shipping and handling charges will not be refunded. Should any product require return due to a shipping error of RNS Products Canada, we will provide return shipping information and cover all return shipping costs. All other returns are at customer’s expense.

All returns must be accompanied by a Return Goods Authorization Number (RGA). To request an RGA number, please fill out the RGA request form by clicking here. Requests will be responded to within one business day and you will receive a response indicating either the approval or denial of your return request. If your return request is approved, you will receive a RGA and instructions on making the return. The RGA provided must appear on the outside of any packaging as well as any paperwork included. Only items with an approved RGA will be accepted.

Please contact RNS Products Canada Customer Care at 1-866-775-1919 or for more information or any questions regarding product returns or our return policy.